We want you to have the best possible experience with Urb. Please review our refund policy below so you know exactly what to expect.

Eligibility for Refunds, Replacements, or Credits

Lifted Made does not accept returns or exchanges. All sales are considered final once an order has been processed and shipped.

If you made your purchase from urb.shop and received a product that is incorrect, damaged, or missing, you may be eligible for a refund, replacement, or credit. To qualify, we must be notified within 10 days of receiving your order. Refund, replacement, or credit requests submitted after this 10-day window will not be considered.

Lifted Made reserves the right to deny any refund, credit, or service request for any reason. We also reserve the right to deny service or sales to any individual, business, or entity at our discretion.

Order Cancellation and Refunds

Completed Orders (Shipped)

Once an order has shipped, it is no longer eligible for cancellation, and refunds cannot be issued.

However, if your package has been processed for a return to our warehouse, please contact our customer service team. We’ll be happy to assist you with either a refund or a reshipment of your order.

Processing Orders (Unshipped)

If your order has not yet been shipped, you may cancel it at any time before fulfillment. A full refund will be processed upon cancellation. To cancel your order, please contact customer service with your order number. 

Refunds

When a refund is issued, it will be processed immediately in our system. The refunded amount will be credited back to the original payment method used. Depending on your financial institution’s processing times, the funds should appear in your account within 3-7 business days. If you do not see the refund within that time frame, we recommend reaching out to your financial institution for further assistance. 

Please note: We are unable to modify orders once they have been placed. If you wish to make changes, we recommend cancelling the order (if unshipped) and placing a new one.

Required Information for Refund/Replacement Requests

When contacting us about a replacement or incorrect, damaged, or missing item from the order please provide the following details to expedite your request:

• A photo of the packing slip

• A photo of the product

• A photo of the shipping box with the visible shipping label

Once we receive this information, our customer service team will typically process your request within 5 business days.

Purchases Made Through Third Parties

If you purchased your product through a third-party retailer or website and believe it to be defective, you may be eligible for a replacement, provided the issue is reported within 7 days of purchase. Unfortunately, we are unable to honor any replacement requests submitted after this timeframe.

To request a replacement, please include the following when contacting us:

• Proof of purchase 
• A clear photo of the product in question

Lifted Made reserves the right to decline any replacement request at its sole discretion. We also reserve the right to refuse service or sales to any individual, business, or entity for any reason.

Effectiveness or Taste of Products

While we proudly stand behind the quality of our consumable products, we cannot guarantee individual experiences, as the effectiveness and taste of cannabinoid and psychoactive products vary from person to person. For this reason, personal preferences or subjective effects are not valid grounds for refunds or credits.

Contact Us

We truly appreciate your trust in Urb and are here to help if you need assistance or have any concerns. Please don’t hesitate to reach out to our customer service team at [email protected] — we’re always happy to help.