Urb takes customer satisfaction very seriously and strives to provide you with the best service that we can. We handle contact requests in the order that they are received. Although we try our best to resolve your issues as quickly as possible, occasionally, there can be a delay due to the amount of contact requests.

While you are waiting for a representative to get back to you, here are a few links to Urb’s commonly requested documentation pages that you may find useful:

• Urb’s shipping and refund policy
• Urb’s shipping state restrictions
• Urb’s frequently asked questions